FAQ
What are your shipping times?
Shipping & Handling times can be found HERE all items are shipped from QLD and follow these Australia Post shipping times.
| Parcel Post | Delivery in 2 or more business days after posting | Covers all of Australia. Sending to same state: Metro - up to 2 business days Country - up to 5 business days Sending interstate: Metro - up to 3-6 business days, depending on lodgement and destination points Country - Please ask at your local Post Office |
Can I use multiple discount codes per order?
Only one discount code may be used per order.
Can I exchange just the top or bottom of a set and not the whole set?
SETS cannot be exchanged separately. If you wish to exchange swimwear or lingerie that has been ordered as a set, the full set must be returned.
The item I want is sold out or no longer appears?
Make sure you’ve signed up to get notified! Go on to the bottom of the product page, enter your email and any other details and you’ll receive an email when that item is back in stock!
How do I know when my order has been shipped?
We’ll email you your tracking number once your order has been sent. You can use this number to see exactly where your package is and how long it’ll take to reach you.
How do I track my order?
We will send you an email with your tracking number after your order is confirmed. To track your order, input your tracking number into the AusPost tracking portal.
Click HERE for tracking.
What is your return policy?
If for any reason you have changed your mind and want to return your order, please view our returns policy HERE
In the case of faulty item(s) we offer refunds. Click onto our returns page for more information regarding our returns criteria and how to return your item.
What is your sizing like?
We strive to make sure we as run true to size as we can. However, there can be occasions where a product is produced in a bigger or smaller make, in which case we would state this in the product description section. Also, we appreciate customer feedback! If you find there is a style that didn’t run true to your size, we’d love to hear from you! If you are unsure, ask us first!
I haven’t received my store credit yet, have you received my return?
Don’t fret, it can sometimes take a few business days for your refund/store credit to appear in your account once your return has reached our warehouse. We will send you an email as soon as the refund/store credit has been added to your account!
What payment methods do you accept?
We accept payment via PayPal, credit card (Visa, Mastercard, AME), AfterPay, Zip Pay or bank transfer.
What is Afterpay and how does it work?
Afterpay offers simple instalment plans for online shoppers allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply shop online as per usual and choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!
After you check out, your order will be shipped to you straight away. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
Will I get a refund if I return the item?
If for any reason you have changed your mind and want to return your order, we offer store credit for the item(s) you are returning. In the case of faulty item(s) we offer a refund. You will only receive a store credit/refund if the item meets the acceptable requirements outlined on the Returns & Exchanges Page
How long do I have to return an item?
Our usual returns process applies, please see our returns page
I keep getting declined to use Afterpay?
Afterpay takes a number of variables into account when approving transactions. Please contact Afterpay if you would like assistance.
For all Afterpay queries, please visit our information page or Afterpay.
My order is missing an item!
If you haven’t received all your items, it may be that one has shipped separately from one of our warehouses! Don’t worry, it should be with you shortly. If you’re concerned please do not hesitate to get into contact with us at info@nakedcurve.com
Big Love, N.C 💋