What are your shipping times?
Shipping & Handling times can be found HERE all items are shipped from QLD and follow Australia Post shipping times.
You can TRACK YOUR ORDER HERECan I use multiple discount codes per order?
Only one discount code may be used per order.
Can I exchange just the top or bottom of a set and not the whole set?
SETS cannot be exchanged separately. If you wish to exchange swimwear or lingerie that has been ordered as a set, the full set must be returned.
The item I want is sold out or no longer appears?
Make sure you’ve signed up to get notified! Go on to the bottom of the product page, enter your email and any other details and you’ll receive an email when that item is back in stock!
How do I know when my order has been shipped?
We’ll email you your tracking number once your order has been sent. You can use this number to see exactly where your package is and how long it’ll take to reach you.
What is your return policy?
If for any reason you have changed your mind and want to return your order, please view our returns policy HERE
In the case of faulty item(s) we offer refunds. Click onto our returns page for more information regarding our returns criteria and how to return your item.
What is your sizing like?
We strive to make sure we as run true to size as we can. However, there can be occasions where a product is produced in a bigger or smaller make, in which case we would state this in the product description section. Also, we appreciate customer feedback! If you find there is a style that didn’t run true to your size, we’d love to hear from you! If you are unsure, ask us first!
I haven’t received my store credit yet, have you received my return?
Don’t fret, it can sometimes take a few business days for your refund/store credit to appear in your account once your return has reached our warehouse. We will send you an email as soon as the refund/store credit has been added to your account!
What payment methods do you accept?
We accept payment via PayPal, credit card (Visa, Mastercard, AME), AfterPay, Zip Pay or bank transfer.
Will I get a refund if I return the item?
If for any reason you have changed your mind and want to return your order, we offer store credit for the item(s) you are returning. In the case of faulty item(s) we offer a refund. You will only receive a store credit/refund if the item meets the acceptable requirements outlined on the Returns & Exchanges Page
How long do I have to return an item?
Our usual returns process applies, please see our returns page
My order is missing an item!
If you haven’t received all your items, it may be that one has shipped separately from one of our warehouses! Don’t worry, it should be with you shortly. If you’re concerned please do not hesitate to get into contact with us at email@example.com
Big Love, N.C 💋