Returns & Exchanges

Orders cannot be amended once processed. A cancellation fee of 10% will be charged to cover store fees & fee reversal charges to cancelled orders. Orders can be cancelled up to 24 hours after they have been made unless already processed.

Due to the nature of our items being intimates we are unable to provide refunds on returns. Please ensure you choose your items carefully, or contact us before with any sizing or general queries. We offer CREDIT ONLY unless faulty upon receipt of goods. Please refer to our returns policy below.   


Our returns policy only applies if the below terms are met:

A return will only be accepted if we are contacted prior for authorisation and your return is received within 14 calendar days of you receiving your order. If shipping is paid for at the time of the original order, you will not be credited the cost of shipping. 

  • Items must be unworn, unwashed, unstained and unperfumed.
  • Items must have all tags and hygiene labels still attached.
  • Underwear, Hosiery, Sex Toys, Hair Accessories and Masks are not eligible for any type of return due to hygiene regulations.
  • Clearance items and/or items bought during promotional sales, special release collections and masks are FINAL SALE and are not redeemable for any type of return. Mystery Box items are not eligible for exchange.
  • SETS cannot be returned separately. If you wish to exchange swimwear or lingerie that has been ordered as a set, the full set must be returned.

 

STEPS 
1. Send your completed Return Form to info@nakedcurve.com and wait for approval.
2. Naked Curve will not refund the return shipping costs. Return shipping to Naked Curve is at the customer’s expense. Make sure you hold onto your return shipment tracking number. Naked Curve will not be responsible for parcels lost or damaged in transit if you choose not to use insurance.
3. Print and include your approved return request form with your return.
4. Once your return has been received your products will be inspected and your credit approved or denied. If approved you will receive your credit note valid for 12 months.
5. If your return is denied, your items will be sent back to you at your cost. If approved a credit note will be provided for you to use during your next checkout.